Available For Hire

Ann Marie Miles

2898 Ridge View Cir. Unit B, Erie, CO 80516

Phone: (425) 772-1772 / Email: info@annmariemiles.net 

www.annmariemiles.net

BUSINESS ACCOUNT EXECUTIVE / ACCOUNT MANAGER / SALES MANAGER / OFFICE MANAGER

I offer your organization a dedicated, educated and resourceful individual who strives in surpassing expectations and engaging new challenges. I am an energetic, multi-talented professional who applies the highest ethical and professional standards to each responsibility. I am detailed oriented and have superb organizational and training skills, and a strong work ethic. As an experienced professional, who has superb organizational, training skills and years over 10 years of Sales and Marketing experience, I will produce positive results. I have work experience, ability to anticipate concerns, provide solutions, and maximize resources to produce winning outcomes.

DIRECT SALES, SOLUTION SELLING, FORECASTING, ATTENTION TO DETAIL, PROBLEM-SOLVING, CONFLICT RESOLUTION, CUSTOMER FOCUSED, OUTGOING, COACHABLE, CONTRACT NEGOTIATION, EXCEPTIONAL CUSTOMER RELATIONS & SATISFACTION, MANAGED SERVICES, CRM, KEY ACCOUNT MANAGEMENT, STRATEGIC PLANNING, COMPETITIVE ANALYSIS, BUSINESS STRATEGY, 

LEAD GENERATION, LEADERSHIP, SALES PRESENTATIONS, ACCOUNT RETENTION, 

NEW PLAYER DEVELOPMENT, BUSINESS MANAGEMENT AND BUSINESS ADMINISTRATION

EVENT PLANNING & COORDINATION, TRADE SHOWS, SALES & MARKETING 

SEASONED & PROFESSIONAL REMOTE WORKER - HOME OFFICE

SELECTED ATTRIBUTES & STRENGTHS

• Well-rounded business and academic background with a solid understanding of administration, policy, and procedure, financial issues, sales & marketing, and office management.
• A consensus builder and innovative problem solver who finds alternative solutions and creative strategies for complex problems.
• Creative communicator with the ability to build rapport with people of all levels of responsibility using effective written and oral skills to sell products, concepts, and ideas. Strong ability to give logical presentation in a persuasive manner. 
• Results-oriented professional who accomplishes the results needed through hard work, determination, and attention to detail. Proven track record in increasing sales performance year after year. 
• Self-reliant individual, who analyzes situations rapidly, performs well under pressure, and has shown consistent success in personal, educational and professional endeavors. 
• Effective decision maker who studies problems carefully, implements plans of action quickly, and supervises projects to a successful conclusion.
• Proficient in the use of various computer programs, languages and applications including MS Office 365, Professional version, Word, Excel, PowerPoint, and Sales Force.

PROFESSIONAL EXPERIENCE

USPS

Boulder Main Post Office 

Supervisor Customer Service,  09/10/2022 - Present

• Ensuring customers receive quality service 
• Mail and parcels are delivered on time
• Investigating and reporting accidents
• Administering OSHA-mandated written programs
• Conducting accident prevention activities
• Training employees
• Developing job safety analysis
• Enforcing safe work practices
• Maintains professional and effective public relations with customer and others
• General familiarity with postal laws, regulations, products and geography of the area
• Maintains financial viability
• Manages geographically dispersed workforce
• Promoting trust of the customers
• Promote engagement with employees
• Grievance activities

USPS

Oak Harbor Post Office

204B, 06/21/2022 - 09/10/2022

• A detail as a temporary supervisor
• Identifying and correcting physical hazards
• Investigating and reporting accidents
• Administering OSHA-mandated written programs
• Conducting accident prevention activities
• Training employees
• Developing job safety analysis
• Enforcing safe work practices
• Maintains professional and effective public relations with customer and others
• General familiarity with postal laws, regulations, products and geography of the area

USPS

Burlington Carrier Annex

City Carrier Assistant, 08/08/2020 - 02/11/2022

• Delivers and collects mail on foot or by vehicle under varying road and weather conditions in a prescribed area
• Maintains professional and effective public relations with customer and others
• General familiarity with postal laws, regulations, products and geography of the area

Team Leader (Office Manager) - Seasonal

H&R Block, 1/2020 –  4/17/2020 (Seasonal)  / Mount Vernon, Burlington, Sedro Woolley - Tax Services (Essential Worker)

• Onsite point of contact for all Associates and clients, ensuring quality and consistent execution of SOP's to promote company values.
• Resolve client escalations and conflicts.
• Forge relationships with clients and assist customer product functionality. 
• Develop in-depth understanding of company products, industry trends and competition.
• Take on account management duties with new sales clients ensuring attainment of requirements and frequent contact in first year as customer.
• Provide full customer service and support to resolve any escalated issues that are not fixed by customer department.
• Schedule new client appointments
• Schedule staff at 3 locations
• Lead daily huddle calls
• Train associates on product knowledge.
• Manage customer service professionals and tax associates.
• Engage with clients to deliver an exceptional customer service.
• Office management

Casino Floor Host 

Angel of the Winds Casino Resort, Arlington WA / 1/2018 – 3/2019

Gaming and Hospitality Industry

• Maintain high level player (VIP’s) recognition & service to existing base, ensuring compliance with Tribal, State, Federal and NIGC regulations and strict confidentiality of all guests.
• Committed to understand, define, and deliver with professionalism and courtesy to all. 
• Increase gaming revenues through the development and maintenance of relationships with a targeted guest base. 
• Establish and grow new and existing loyalty members by monitoring rated play and making reinvestment judgments based on play levels. 
• Assist with coordination of all VIP events. 
• Respond to guest request, questions or problems in a timely fashion and must be able to resolve and handle difficult situations. 
• Contact players in person or via telephone to market promotions and events and increase trip frequency. 
• Act as liaison between the Player Development Department, Marketing and other departments to ensure needs of hosted casino players are met. 
• Determine  player eligibility for complimentary services. Follow up with guests after departure and maintain contact to ensure return trips.
• Ensures compliance with Tribal, State, Federal, and NIGC regulations.

Casino Floor Host 

Swinomish Casino & Lodge, Anacortes WA 8/2015 – 12/2017

Gaming and Hospitality Industry

• Assisted Player Development Manager to organize and administer daily operating tasks to Player Development Team members      within our department. 
• Managed call scripts managed all outgoing correspondence to guests for Quarterly Events and VIP direct mail.
• Maintain high level player (VIP’s) recognition & service to existing base, ensuring compliance with Tribal, State, Federal and NIGC regulations and strict confidentiality of all guests.
• Creative contributor to event themes, photography and entertainment
• Managed all VIP slot tournaments and special engagement tours with guests 
• Responsible for building and maintaining strong relationships with casino guests, thereby increasing gaming revenue as a result of their actions and abilities.
• Analyze data activities, costs, operations and attendance by providing an ROI on Events with high level player attendance. 
• Submit forecast and determine net revenue generated and review post activities. 
• Calculate and submit check request for approval on expenses related to Hosted/ Invited Guest Events.
• Host outside excursions (i.e. Deception Pass Tours, Seahawk and Mariner games, etc). 
• Maintain a high level of player recognition and service to existing customer base. 
• Create lists in Balley’s by pulling reports for Casino Host to make outbound calls.
• Responsible for improving the gaming experience with the intent to create guest loyalty.
• Casino guests first point of contact.· Train Casino Host new hires how to establish and grow new and existing guests by monitoring rated play and make reinvestment decisions based on play levels. 
• Coordinate and delegate duties to create and unforgettable VIP event. 
• Respond quickly and effectively to guest requests, questions or problems addressing difficult situations diplomatically. 

Business Account Executive

Mood Media,  Seattle, WA 2015 

Media Solutions (Sight, Sound, Scent, Social & Systems)

• Connect clients with their customer with offerings and solutions incorporating Sight, Sound, Scent, Social & Systems. 
• Solutions included Digital Signage, Menu Boards, Video Walls, Tv, Music, On-Hold Messaging, In-Store Messaging, Scent Marketing, Social Mix, Audio Visual Products & Systems (Partnerships with Bose Professional, Klipsch, QSC), Sound Masking, Drive-Thru, and Techno media.
• Provide guidance on customer and prospect strategic initiatives
• Retain current customer base and expand footprint through cross/up sell opportunities
• Plan and manage territory by working with Business Manager, Sales Engineers and internal departments
• Develop and maintain relationships
• Organize and coordinate events and attend trade shows.

Business Account Executive, 1/2014-2015

Frontier Communications - Everett WA 

Telecommunications Industry

• Prospect for new business
• Identify customer needs and effectively understand and respond to customer objections
• Provide guidance on customer and prospect strategic initiatives and objectives
• Retain current customer base and expand footprint through cross/up sell opportunities
• Effectively sell our comprehensive solution of high-speed broadband, advanced voice products, satellite video and personal online and data security solutions across a wide range of industries
• Build and expand relationships with the decision makers in prospect and customer accounts
• Partner with sales and additional pre-sales engagement members to align goals and ensure ongoing refinement

Sales Manager, 3/2013- 9/2013

Country Inn & Channel Lodge - La Conner WA 

Hospitality / Hotel / B2B Sales & Marketing

• Coached, managed and trained employees on sales process to gather more information and seek opportunities to drive business, increase revenue for conference space, employee parties and other corporate uses. B2B Sales.
• Drive revenue to increase Commercial Sales of (2) hotel properties and multiple conference space. 

Business Account Executive, 1/2012-2/2013

Sharp Business Systems – Redmond WA 

Office Solutions / Copiers / Digital White Boards

• Exceeded company's overall sales objectives and corporate goals for 2012.
• Executed new sales of office solutions to Small-to-Medium sized businesses as well as Government accounts. 
• Upgraded and maintained relationships with existing customer base. 
• Ranked Top 15% of Sales Reps throughout 11 SBS Branches Nationwide. 

Business Account Executive / Business Account Executive II / Account Manager 4/2007 - 12/2011

Comcast Business Services – Lynnwood WA 

Telecom

• Exceeded company's overall sales objectives and corporate goals for 2007-2011.
• Received 3 promotions through tenure from Business Account Executive to Business Account Executive II to Business Account Manager. 
• Implemented new procedures utilizing Excel to generate simplified reports to track, maintain, monitor and report forecast. 
• Achieved Business Account Manager position through proven track record of building relationships and customer retention. 
• Leveraged partners for growth of market penetration
• Ranked 5th out of 25 reps in District, 115% to quota. 
• Utilized CRM system for both data analysis & lead generation

Business Account Executive, 3/2004 - 3/2007

Idearc Media / Verizon Yellow Pages – Everett WA

Sales & Marketing / Print & Online Advertising (SEM & SEO)

• Exceeded company's overall sales objective and corporate goals for 2004-2007.
• Ranked 20th of 300 reps Nationwide.
• Presidential trip winner in 2005 to Montreal
• Managed and created ad copy (Print & Online). SEO & PPC Campaigns.
• Handled $500,000+ in advertising sales from 2004-2007.
• Increased online sales by more than 250% and kept print revenue positive by 45%. 
• Managed and created ad copy (Print & Online). SEO & PPC Campaigns.
• Identify & pursue market exposure & brand awareness

Business Account Executive, 1/2002 - 3/2004

Valpak Direct Mail - Bellevue WA 

Marketing & Advertising

• Managed and created ad copy 
• Aggressively pursued new clients and client add on products in assigned territory
• Lead generation & New Business Development
• Identify & pursue market exposure & brand awareness
• Presidential Award trips, South Beach Miami, and Lake Tahoe for exceeding quotas by 25% - 33%, companywide and nationally.

Office Manager, 4/2001- 4/2002

CommPlus Associates, Mukilteo WA 

Telecommunications Contractor

• Provided support to executive officers by managing day-to-day operations, travel arrangements, training, fleet management, permitting, bidding, invoicing and asset management. 
• Managed Accounts Receivable, Accounts Payable, Payroll, account reconciliation and oversaw administrative budget.
• Developed company policies (SOP's), onboarding, ongoing training, maintained certifications to keep up to date, managed company expenditures, and analyzed statistical records of performance data. 

EDUCATION

REii - Academy of Entrepreneurship

Everett, WA  

University of Phoenix, Mountlake Terrace WA Campus

BS Business Administration 3.7/3.8 GPA

Skagit Community College, Mount Vernon

Associates of Arts

VOLUNTEER

St Pius X Catholic School, Mountlake Terrace, WA

Fundraising - Finance Administrator

KEY SKILLS 

Attention to detail * Seasoned Remote Worker - Home Office

Social Media Marketing *  Detailed Oriented 

Individual Contributor or Team Player * Contract Negotiation

MS Office 365 – Professional (Word, Excel, PowerPoint, etc.) * CRM (Salesforce, SAGE)

SEO & PPC Campaigns * Digital Marketing

Exceptional Work Ethic * Superior Customer Service

Critical Thinking * Relationship Building 

Problem Solving * Conflict resolution  

10-Key by touch * Audience Presentations 

Consultative Selling * Client Management

Quick Study * Time Management

Event Planning * Trade Shows

Communication * Adaptability

Problem solving * Creativity

Interpersonal Skills * Leadership

Active Listening * Emotional Intelligence