SALES
Account Executive
Responsible for fully understanding a client's needs and determining whether our products or services could meet those needs. Upon determining their pain points, explain the benefits and features of how we were able to provide value by offering a solution to best suit their needs.
Delivered our product or service by overseeing our team to ensure timeliness, budget parameters, and met the expectation of the client's standards.
Responsible for generating business by developing relationships, increasing revenues, meeting monthly quotas, continually growing network contacts, and other valuable referral sources.
Duties included:
* Communicating with clients and gathering information about a project's scope, budgets and timelines.
* Met with management and other executives to discuss clients' project goals and outcomes.
* Developed budgets and timelines for clients and our team to provide best outcome
* Coordinated teams to meet project milestones.
Account Manager
Flexibility to handle a variety of duties that pertained to both the client and our company. My main responsibility as an Account Manager was to ensure my clients were happy and all of their needs were met and to retain the existing clients we had and present new solutions as the clients grew their business.
Specific daily duties include:
* Communicating with clients to ensure that all of their needs are understood and addressed.
* Build strong client relationships to maintain old business and acquire new customers
* Collaborating with various internal departments to ensure that they fulfill all customer requests
* Resolving complaints and keeping track of all processes that pertain to the client's desires
* Acted as the client's representative in a firm to ensure that their demands are met with a focus on improving the customer experience.
* Collected and analyzed data concerning consumer behavior to understand changing needs.
SALES MANAGER
My main responsibility as a Sales Manager was to drive revenue for the company. It was my responsibility to create and nurture high performance sales teams, and lead them to generate and meet revenue forecasts and customer needs. In order to lead a team of Salespeople, you must know how to coach, advise, motivate, or replace reps until they have created a high performance sales force and drastically improve the quality of their employees and become effective producers.
Main objectives as a Sales Manager:
* People manager: recruit, build and nurture a team.
* Strategically foster customer engagement.
* Steer the business
* Focus less of selling ability and more about the interpersonal to lead my sales team.
* Training ensured the correct selling behaviors and activities to meet revenue objectives.
Skill set as a Sales Manager:
* Communication - listen first and speak second. I was always aware of the message I needed to communicate to
my team; but how it was delivered and perceived by my team was just as important.
* Integrity and trust - I never asked my reps to do something that went against our company's core values.
* Ability to build relationships with peers, cross-functional counterparts, and upper management. We were all committed to helping others be successful.
* Empathy and ability to understand customer viewpoint and customer service.
* Ability to unite a team under a shared vision and know what motivates each member.
* Analytical skills to use data driven reports to help with coaching sessions and empower reps to take ownership of their opportunity pipelines. They understood pricing, margins, and discounting impacts.
* The ability to prioritize and effectively manage time.