Responsibilities
Management
Positioned as point of contact for clients, managers and employees regarding interpretation of benefits, departmental and corporate policies and SOP's. Addressed job related issues and/or performance improvement and consulted on HR functions including staffing, scheduling, training, associate relations, recognition programs, benefits, and initiatives with responsibilities within the district.
Administrative Support & HR
Responsible for providing day-to-day administrative support of a highly complex nature to operations and management team. Performs diversified and confidential duties and special projects, utilizing technical experience, skills and knowledge of best practices. Compose and initiate correspondence, memorandums, SOP's, reports and minutes. Assist in compiling and communicating information of a highly sensitive nature. (e.g. salary actions, disciplinary actions). Ensure accurate and timely administration of operation of information. Ensure supplies are ordered and distributed appropriately, coordinate ordering, delivering and tracking of supplies in support of department, to include repairs and operation procedures. Address telecom issues, repairs and workflow effectiveness. Coordinate all aspects of professional meetings and events (meeting location, arranged transportation, and coordinate other details such as Audio and IT resources.
Accounting, Payroll, Travel & Expense
Book travel arrangements for executive staff, ensuring compliance with company policy and practices on booking and expense reimbursement. Support and track payroll, labor and material, addressing issues and payroll related concerns. Reconcile bank statements, process and record keeping of account payable & receivables, substantiated billings and management of credit lines request and advances.
Customer Centric
Ensuring an excellent customer service experience, with a pleasant surprise, exceeding expectations, addressing needs thoughtfully and in unexpected ways. Authentic interest in the clients seeking services and delivering a unforgettable experience. Continuously enhancing a customer centric experience by leading, developing, coaching and providing strategic orientation to company expectations producing positive results and nuturing relationships.
Synopsis
In-depth knowledge of multiple businesses, functions, and processes as well as solid knowledge of business and functional issues. Conceptual strength, strategic thinking, strong business acumen, ability to influence and work across the organization. Champion a strong continuous improvement culture to ensure deployment of scalable, simplified and standardized processes. Strong ability to effectively navigate through ambiguity. Provide input in the definition of metrics, and monitor performance of service quality metrics, client satisfaction scores and cost management. Establish a culture of accountability and measurement, strong interpersonal and relationship building skills.